FAQs

We offer returns and exchanges within 14 days of delivery. Items must be in their original condition, unused, and with tags attached. Certain items, like custom orders, are non-returnable. For a detailed policy, please refer to our Returns & Exchanges page.

Yes, we deliver to all major cities and regions in Pakistan. For orders over Rs. 5,000, we also offer free shipping. Delivery times may vary based on your location and product availability.

Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this tracking number on our carrier’s website to monitor your order status.

Currently, Eastern Look is an online-exclusive brand. All our products are available through our website only, ensuring quality and exclusive access for our customers.